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Appointments

You can make an appointment with the doctor or nurse by phoning the surgery or by calling in person when the reception is open.

GP and Nurse Practitioner appointments are also available online.

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You can also book evening and weekend appointments at Queen Mary's Hospital or Erith Hospital's '8-8 GP Hub'. Please check with the receptionists that you have a 'Summary Care Record' (SCR) when booking an appointment at the GP Hub.
Please note: If you have 'Opted-Out' of a Summary Care Record the 8-8 GP Hub services will not be available to you.

For more information regarding the 8-8 GP Hubs please click here.

Appointment breakdown

Walk-in appointments

We offer a walk-in service Monday to Thursday between the hours of 8am to 10.30am at our Upper Wickham Lane surgery. There is also a walk-in held at our Station Road branch on a Monday, please be aware that at Station Road we see a maximum number of 18 patients within the walk-in.

 Online Appointments

Please note that at the 76 - 78 Upper Wickham Lane surgery you can log in online at 6.30pm and there will be appointments released for the following day within the walk-in surgery.

Please visit www.patient-services.co.uk to register online today!

Booked in advance appointments.

These can be booked for up to two weeks in advance and are specifically helpful if you wish to see a particular GP or if your problem is not urgent. These appointments can be booked either in person at the surgery, via the telephone or via the online services at www.patient-service.co.uk

On the day appointments

These appointments are available on Friday mornings ONLY at the Upper Wickham Lane surgery, please call the surgery at 8am on Friday morning to book an appointment within the morning slots. Please note that there are a limited number of slots and these are allocated on a first come first serve basis.

We also offer on the day appointments at the Station Road surgery, these appointments are generally for people who are unwell on that particular day, you will need to contact your surgery at 8am & 2pm and you will be seen by whichever Doctor(s) are on duty that day. Please note that there are a limited number of slots and these are allocated on a first come first serve basis.

Emergency appointments

These are for people who have not been able to get an appointment in the morning and their condition has been deemed an emergency and it is not in the patients best interest to wait until the next day. Afternoon appointments will be offered to those who condition has become worse during the day and need to be seen, but the condition does not warrant a visit to A&E. Please note that you will be asked by the receptionist what the emergency is and she will need details of your symptoms to pass on the duty doctor. Alternatively if you need advice or treatment for a condition you feel needs urgent attention then please complete an eConsult form. You will either be given advice over the phone, or be asked to come to the surgery to be seen.

Extended hours surgery (workers session)

This clinic is run each Tuesday, Wednesday and Thursday between 6:30pm – 7:30pm at Upper Wickham Lane. This is for patients who work late or in the City, and find it hard to attend our usual surgery times. Please note that these appointments are pre-booked only. We do not accept walk-ins during these times.

BHNC Hub at Queen Mary’s Hospital and Erith Hospital

You can also book evening and weekend appointments at Queen Mary's Hospital or Erith Hospital's '8-8 GP Hub'. Please check with the receptionists that you have a 'Summary Care Record' (SCR) when booking an appointment at the GP Hub.
Please note: If you have 'Opted-Out' of a Summary Care Record the 8-8 GP Hub services will not be available to you.

For more information regarding the 8-8 GP Hubs please click here.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are bedbound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Lateness

Any patient who arrives for their appointment more than 10 minutes late may be asked to re-book their appointment.  The doctor or nurse practitioner is under no obligation to see a patient who arrives late and it is at their discretion.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Alternatively you can leave a cancellation message on our telephone by selecting option 1, when leaving a message please state your name, the time and date of your appointment you wish to cancel.

To cancel 8-8 Hub Appointments when Bexley Group Practice is closed please call;

  • Queen Mary’s Hospital: 0208 269 4120
  • Erith Hospital: 01322 356150 

Please note that an average of 20 Doctors appointments and 15 nurse appointments a week are wasted due to patients not attending a booked appointment. If you cannot keep your appointment please contact the surgery in plenty of time so that it can be offered to someone who needs it.

 

 

 

Your Neighbourhood Professionals. Just a Click Away! Bexleyheath Chiropractic Clinic Ltd
Your Neighbourhood Professionals. Just a Click Away! Bexleyheath Chiropractic Clinic Ltd