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Appointments

Appointments

Due to the COVID-19 (Coronavirus), all appointments with doctors will initially be by telephone. If the doctor then feels that a face-to-face consultation is required then they will arrange this with you.

 

 

BHNC Hub at Queen Mary’s Hospital and Erith Hospital

You can also book evening and weekend appointments at Queen Mary's Hospital or Erith Hospital's '8-8 GP Hub'. Please check with the receptionists that you have a 'Summary Care Record' (SCR) when booking an appointment at the GP Hub.

Please note: If you have 'Opted-Out' of a Summary Care Record the 8-8 GP Hub services will not be available to you.

For more information regarding the 8-8 GP Hubs please click here.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are bedbound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Lateness

Any patient who arrives for their appointment more than 10 minutes late may be asked to re-book their appointment. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Alternatively you can leave a cancellation message on our telephone by selecting option 1, when leaving a message please state your name, the time and date of your appointment you wish to cancel.

To cancel 8-8 Hub Appointments when Bexley Group Practice is closed please call;

  • Queen Mary’s Hospital: 0208 269 4120
  • Erith Hospital: 01322 356150

Please note that an average of 20 Doctors appointments and 15 nurse appointments a week are wasted due to patients not attending a booked appointment. If you cannot keep your appointment please contact the surgery in plenty of time so that it can be offered to someone who needs it.

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